Brick & Mortar makes a great effort to ensure the accuracy of our prices and online content, but know that errors may occur. We reserve the right to correct our errors and appreciate your understanding and patience. We apologize for any inconvenience this may cause.
Promotions and discounts will be available online from time to time. In order to receive a discount or promotion, you will be required to enter the given promotional code at the time of checkout. Promotions and discounts can not be combined or used in any way other than stated.
At Brick & Mortar, your satisfaction is our number one priority. If for any reason you are not completely satisfied with your purchase, please let us know. You may return most unused, unworn merchandise within 30 days from the date of purchase for in-store/on-line credit. If done within 14 days from the date of purchase you may receive a credit back to the credit card used on original purchase. All returns must be accompanied with the original receipt as well as packaging and must have the tags intact. All store credit will be issued less any shipping and handling charges. Special exemptions are as follows:
All special order(s) or personalized purchases are non-refundable and con not be cancelled once your order has been placed.
Sale items or permanently reduced merchandise are final sale and can not be returned or exchanged.
We strive to package all merchandise to the highest standards to ensure a safe delivery. If the merchandise you have ordered is delivered in damaged condition, you must keep any and all packaging (including boxes, peanuts, paper, ect.) in order to file a claim. If the original packaging is not with the damaged merchandise, the claim can not be processed and may result in your inability to return merchandise.
Collecting Information About You
You can visit our web site without telling us who you are or revealing any personal information about yourself. We do track the internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. There will be times (such as when you purchase or order a product, subscribe to a service, register to receive information, or to participate in contests or promotions) at which we ask you to provide certain information about yourself, such as your name, shipping/ billing address, telephone number, email address, credit card information, birth date, gender occupation, and/or personal interest. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice, but if you choose not to provide the information we request you may be unable to purchase products, or access certain services, offers and content on our web site.
We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics informing you of our new products, services and offers, and providing you with information from and about Brick & Mortar Home. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share and cross-reference information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
To serve you better, we may combine information you give us online and in our stores. We may also combine that information with publicly available information and information we receive from our cross-reference with out Select Partners. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. We may contract with companies to provide certain services including credit card processing, shipping, data management, promotion services. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours. Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Brick & Mortar Home or to others. We may also disclose your personally identifiable information when we believe the law requires it.
Editing, Updating, Correction and Deleting Information
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or from our Select Partners please let us know by calling us at 262-249-0210 or by sending us an email at firstname.lastname@example.org. Please be sure to include your email address, street address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us the same way. Please note that sometimes these requests may take up to 4-6 weeks to be effective, particularly if we are removing your name from postal mailings, in addition, when you purchase from us online or through the store we may need to contact you via phone, email or mail to address questions specific to your order, even if you have opted to not receive communications. Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems. We urge you keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or internet café.
Links To Third Party Sites